This is a useful infographic by we are social Australia, based on global research from the CMO Council, illustrating just how far apart marketers and consumers are when it comes to expectations of a branded social experience.
In particular, marketers are failing to connect fans with each other. They're not enabling customers to troubleshoot each others' problems. They're missing a trick when it comes to crowdsourcing innovation. And, they're not adequately rewarding loyal fans, providing little incentive for ongoing interaction and support. Reward doesn't have to be financial, it can be as simple as making the online experience more playful, like a game, and more connected.
Monday, January 30, 2012
Wednesday, January 25, 2012
Tuesday, January 24, 2012
Kraft in Greece uses packaging to send personalised messages - without changing the packaging. Through a mobile app, Kraft’s Lacta brand lets people use augmented reality to write a message on a chocolate bar. The recipient is notified via Facebook and uses their camera phone to reveal the message on any Lacta bar. (Via Springwise).
It's a smart initiative, driving consumption without adding packaging cost.
And the customisation craze is still going strong. A recent survey by IBM, "The Smarter Consumers Survey" indicated that people are still looking for a more personalised shopping experience. Moreover, they're willing to share their personal data with trusted brands to improve their experience.
75% said they’re willing to provide their media usage to retailers.
73% would provide demographic data.
61% would be willing to share their name and address.
59% would share lifestyle data.
56% would give their location in return for a more relevant shopping experience.
Monday, January 23, 2012
It feels like one of those ads they make up as a game on the Gruen transfer, but this had me crying with laughter when I saw it at the cinema the other day. They must have had fun with this and it shows.
This is a nice piece of collaborative storytelling from people at the Burning Man festival. Based on Dr. Seuss' "Oh the Places You'll Go!" it recounts the highs and lows of life, the thrill of exploration and the inevitable slumps. Beware the sinister Waiting Place, a prison of our own creation, where people are perennially waiting for something to happen while life passes them by!